Terms of Service

By accessing or using Riff OS (“the Service”), you agree to be bound by these Terms of Service (“Terms”). The Service is operated by Chiller Tech Support LLC, a Utah limited liability company (“Chiller Tech,” “we,” “us,” or “our”). If you do not agree, do not use the Service.

These Terms apply to all subscribers, users, and others who access the Service. Use of the Service by anyone under 18 years of age is prohibited.

2.1 Plans and Pricing

Riff OS is offered on annual subscription plans. Current pricing is displayed at riffos.io/pricing. All plans are flat-rate with no per-seat fees, no per-module charges, and no hidden markups.

2.2 Payment

Payments are processed by Square. By subscribing, you authorize Chiller Tech to charge your payment method for the applicable annual fee. All fees are in USD and are non-refundable except as described in Section 2.4.

2.3 Renewal

Subscriptions renew automatically each year at the then-current renewal rate. We will email you at least 30 days before your renewal date. To cancel, email billing@riffos.io before your renewal date.

2.4 Refunds

We offer a 30-day refund from initial purchase date for new subscribers who are not satisfied with the Service. After 30 days, no refunds are issued. Refund requests must be submitted to billing@riffos.io.

2.5 Cancellation

You may cancel at any time. Cancellation takes effect at the end of your current billing period. Upon cancellation, your account transitions to read-only access for 90 days to allow data export, then all data is permanently deleted.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Attempt to reverse-engineer, decompile, or extract source code from the platform
• Resell, sublicense, or white-label the Service without written authorization
• Use automated scripts, bots, or scrapers against the Service
• Introduce malware, viruses, or malicious code
• Attempt to gain unauthorized access to any other user's account or data
• Use the Service to store or transmit material that is defamatory, obscene, or illegal
• Impersonate Chiller Tech Support LLC or any Riff OS employee

We reserve the right to suspend or terminate accounts that violate these provisions without refund.

You retain full ownership of all business data you enter into the Service — inventory records, customer information, repair orders, lesson schedules, and all other operational data (“Your Data”). We do not claim any ownership or license rights beyond what is necessary to provide the Service to you.

You may export Your Data in full at any time from your account settings. See our Data Usage Policy for full details on how we process your data.

All software, designs, trademarks, and content comprising the Riff OS platform are the exclusive property of Chiller Tech Support LLC. See our Intellectual Property Policy for full details.

You are granted a limited, non-exclusive, non-transferable license to use the Service solely for your internal business operations during your active subscription period.

We target 99.5% uptime. Planned maintenance windows will be communicated at least 24 hours in advance. We are not liable for downtime caused by events outside our reasonable control (force majeure, third-party infrastructure failures, etc.).

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. CHILLER TECH SUPPORT LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHILLER TECH SUPPORT LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Salt Lake County, Utah.

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes via email. Continued use of the Service after the effective date constitutes acceptance.

Chiller Tech Support LLC
Salt Lake City, Utah
legal@riffos.io