The operating system music business deserves.
12 modules. One platform. Run your entire shop floor-first — and join the only network that connects independent shops to national chain overflow orders. The small shop that enrolls becomes the fulfillment hub the big chain can't build.
Live Demo
·12 modules — floor POS, trade-in, delivery dispatch, shipping, Co-Pilot fleet, owner KPIs
| ID | Instrument | Serial | Category | Status | Price |
|---|---|---|---|---|---|
| G-0041 | Gibson Les Paul Standard '59 | CS4 12345 | Guitar | Floor | $4,299 |
| G-0042 | Fender Stratocaster American Pro II | US21012345 | Guitar | Sold | $1,649 |
| G-0043 | Martin D-28 Dreadnought | 2678901 | Guitar | Floor | $3,199 |
| G-0044 | Taylor 814ce Grand Auditorium | 1234567890 | Guitar | Hold | $3,999 |
| P-0012 | Yamaha U1 Upright Piano | H2345678 | Piano | Floor | $7,500 |
| G-0045 | PRS Custom 24 | 0304123456 | Guitar | Consign | $3,800 |
Every module runs in the same console — no switching apps, no walking to the register, no bolt-ons.
The Problem
The industry is running on broken systems.
The biggest retailers walk customers to a fixed terminal to check out. Independent shops run 1990s desktop software or spreadsheets. Nobody built the floor-first, mobile-ready OS the music industry actually needs — until now.
The Pit Kiosk Problem
A customer picks up a $2,400 guitar. They're ready to buy. The employee says "follow me to the register." That walk kills closes. The POS is fixed to a terminal — built in 1994 with 30 years of bolt-ons on top.
The Legacy Trap
Desktop apps from the 1990s that crash on modern operating systems. Require on-site installation, steep upfront costs for every module, and support that closes at 5pm. The industry has been running on these for three decades.
The Clothing Store Tool
Built for apparel and general retail. Bolted onto music. Lessons require a third-party integration. Rentals are shallow ledger entries. Serialized inventory is an afterthought. No repair bench. No consignment. No studio scheduling.
The Inventory Silo
Large chains operate hundreds of locations that cannot see each other's stock. One location is out — another has three — but the customer will never know. There is no network connecting chain locations to independent shops. Thousands of independent music retailers are invisible to every touring act, every chain, every customer outside their zip code.
The Emergency Gap
A string snaps at soundcheck. A DI box dies before a festival set. The road crew calls every shop in town hoping someone picks up and has stock. There is no network. No real-time availability. No hold system. Just luck.
The Musician's Reality
Most working artists run their lesson income, merch inventory, and gear depreciation in Excel. They're operating a real business with a grocery list. No platform was built for the professional musician who is also a small business owner.
“The biggest retailers walk customers to a fixed terminal to check out. Independent shops run decade-old desktop software. And nobody connected them. Thousands of independent music retailers are invisible to every chain, every touring act, every customer outside their zip code. Riff OS fixes the floor. The Riff Network connects every enrolled shop into a single national fulfillment layer — so the small shop on Main Street catches the overflow the big chain can't build another location to handle.”
— Why we built Riff OS
Who It Serves
From solo artist to regional chain.
Riff OS scales from a single working musician managing their teaching practice to a multi-location chain running a full retail, service, and rental operation.
Independent Music Shop
The guitar and piano store on Main Street. Running AIMsi or a spreadsheet. Riff OS handles every department in one place — and enrolling on the platform makes your shop a node in the Riff Network. When a national chain is out of stock, your shop fulfills the order. You get the revenue without buying a single ad.
Lesson Studio
A dedicated lesson business — private or group instruction across instruments. Student roster, teacher calendars, recurring billing, and attendance tracking in one place.
Rental Program
School band instruments, orchestra packages, seasonal returns. Monthly billing, damage tracking, insurance riders, and inventory reconciliation when the semester ends.
Working Musician
You teach 20 students, sell merch at shows, and have $40k of gear in your living room. You're running a real business. You deserve a real system.
Touring Artist / Band
The smart bands who make it know their numbers. Per-show P&L, merch count, backline inventory, and income streams tracked across every revenue source.
Tour & Road Operations
A string breaks at soundcheck. A DI box dies before a festival set. Every enrolled Riff OS shop is a node in a national gear supply network — search availability, hold it, pick it up in two hours. The Amazon for touring gear, local.
Enterprise Network Partner
A named chain — Guitar Center, Sam Ash, or a regional operator — enrolls on Riff OS and their inventory becomes a node on the network. Independent shops fill orders when the nearest chain location is out of stock. The chain does not build more stores. It enrolls more shops. Everyone wins.
Regional Chain
Multiple locations, shared inventory, centralized reporting. Customer accounts with persistent history across every store — purchase history, store credit, repair status, and lesson bookings follow the customer to any location.
Platform Modules
Every module. One platform. No bolt-ons.
12 modules included across every tier. Back-office operations, white-labeled customer portal, shipping logistics, live show data, events, and the Riff Network — a distributed fulfillment layer connecting every enrolled shop into a single national inventory.
Inventory
CoreHybrid serialized + SKU model. Track high-value instruments by serial number, accessories by SKU, consumables by quantity. MAP pricing compliance built in. New, used, and consignment in one view.
Repair & Service
CoreWork orders for setups, fret jobs, electronics, refinishes. Quick-turn queue, customer SMS on status change, part tracking, and tech time logging. No more "is my guitar done?" calls.
Lessons & Scheduling
CoreFull lesson studio management. Teacher calendars, student rosters, recurring billing, attendance, and group class support. School programs, private lessons, workshops — all in one.
Rentals
CoreSchool band instrument rentals done right. Contract management, monthly auto-billing, damage deposit tracking, insurance rider support, and mass return processing at semester end.
Mobile POS
CoreClose the deal in the drum room, the guitar room, anywhere. Floor staff checkout from a phone or tablet — no walking the customer to a fixed terminal. The pit kiosk problem, solved.
Consignment
CoreTake instruments on consignment, track the original owner, list and sell, then generate accurate split payouts. The feature every incumbent treats as a ledger footnote.
Customer Portal— your URL, our platform
White-labelYour URL. Our platform. Every shop gets a white-labeled storefront — AI Co-Pilot greets returning and new customers, routes spec questions, availability checks, financing, repair status, and lesson bookings. Staff answers no spec questions. Co-Pilot handles that.
Shipping & Transfers
LogisticsItem not in your store? Check every location in real time. Ship from another store, ship direct to the customer — UPS and FedEx rates, labels, and tracking built in. Multi-location inventory problem solved.
Show & Tour Data
Live dataLive concert and tour data feeds from Ticketmaster, Setlist.fm, and Bandsintown. Know when a major act tours through your city, trigger gear demand alerts, and surface upcoming shows in the customer portal.
Riff Events
EventsCreate in-store and outdoor events, generate city-specific permit applications pre-filled from your address, and sync the event calendar to your customer portal. The parking lot is a venue.
Riff Network
DistributionEvery enrolled shop is a fulfillment node. A chain is out of stock in Salt Lake — an independent shop on Riff OS fulfills the order. The independent shop gets the revenue. The chain keeps the customer. No new stores built. This is the Amazon model for music gear — except every shop wins, not just the platform.
AI Co-Pilot
AI-poweredEmbedded in every module and every customer touchpoint. Natural language queries across your operation, real-time routing, inventory intelligence, and customer-facing chat — all one model, all one context.
14-Console Architecture — 5 Tiers
Managers run Co-Pilots.
Co-Pilots run the floor.
Every role gets a purpose-built console. The shift: managers no longer supervise people — they supervise AI agents. Staff does physical work. Co-Pilots handle every customer interaction, question, and routing decision.
Co-Pilot Manager
The operations center. Managers no longer supervise people — they supervise Co-Pilots. Each AI agent has a domain, a health status, an escalation queue, and revenue attribution. Staff does physical work. Co-Pilots handle everything else.
Active Co-Pilots
14 convos today
6 ROs opened
4 slots booked
2 orders routed
1 escalation
1 emergency order
Console capabilities
Pricing
Priced for the size of your operation.
Independent shops pay a flat annual rate. Chains pay per location — your cost scales with your footprint. Enterprise operators get a custom contract and Riff Network enrollment — your inventory becomes a node, independent shops become your fulfillment partners. No per-seat billing. No module paywalls.
Artist
For the working musician
Solo artist, teacher, session player, or touring act managing their business from one place.
- Artist Console
- Gear inventory tracking
- Lesson client roster
- Merch POS (artist mode)
- Income stream tracker
- Gig P&L logging
- Gear depreciation
- Up to 2 staff users
Indie
For the single-location shop
The full OS for a guitar store, piano dealer, or music retailer. Everything — no bolt-ons.
- All 5 consoles
- Full inventory module
- Repair & service bench
- Lessons scheduling
- Rental + consignment + trade-in
- POS & walk-in sales
- Phone/email customer lookup
- No login friction for customers
Studio
For the full-size shop + lesson studio
A music shop running a dedicated lesson studio alongside retail, events, and a customer-facing portal.
- Everything in Indie
- White-label customer portal
- Custom domain (your URL)
- AI Co-Pilot on portal
- Phone/email stateless lookup
- Advanced lesson tools
- Automated lesson billing
- Up to 15 staff users
Chain
For multi-location operators
Per-location pricing that scales with your footprint. 10 locations is $288K/year. 50 locations is $1.44M/year.
- Everything in Studio
- Customer accounts + login portal
- Cross-location purchase history
- Multi-location inventory transfers
- UPS / FedEx shipping built in
- Tour emergency supply node
- Riff Events + permit generator
- Unlimited staff users
Enterprise
For named chains and large operators
Dedicated onboarding, custom SLA, API access, white-glove migration, and a direct line to our engineering team.
- Everything in Chain
- Riff Network enrollment
- Independent shop fulfillment nodes
- Dedicated onboarding team
- Custom SLA + uptime guarantee
- Full REST API access
- White-glove data migration
- Named account manager
10 locations
$288,000/year
Regional chain
50 locations
$1.44M/year
Large operator
300 locations
$8.64M/year
Enterprise — contact us
All tiers are 1-year terms billed quarterly. Artist has no deposit. Indie and Studio require a 25% deposit to reserve your seat. Chain is billed quarterly per location with a first-month-per-location deposit. Cancel after Q1 on any tier. Inventory onboarding included. Live August 31.
We are open. 50 shops only.
Riff OS is live. We hand-onboard every shop ourselves — no self-serve chaos. If your inventory is a nightmare, that is exactly what we built this for.
39 spots remaining — we onboard personally, not automatically.
Inventory migration
We help move your current gear list — spreadsheet, legacy software export, or a napkin — into Riff OS.
Console setup
We configure your consoles, roles, and permissions with you on a live call. No IT required.
Go-live within 48 hrs
From intake to running live on your floor in under 48 hours. No months-long implementation.
Ready to claim your spot?
Pick your tier below and pay your deposit to lock in your onboarding slot. We schedule your setup call within 1 business day.
See pricing and get started